General Questions

Our office is located in Sausalito, California, just a few blocks from the Pacific Ocean. On foggy days we can hear the fog horns.

We primarily ship from warehouses
around the US and sometimes from overseas. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry. 

You can, but in order to do so, you will need to enter in the coupon code prior to checkout. The credit will be applied upon checkout.

Product Questions

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

In general, it is best to start with your regular size. If you’re not sure which size will work best for you, size up. And remember, if the fit doesn’t work out the first time we will be more than happy to exchange if it is in stock.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.


Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.


Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.


Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.


Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.


Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.


Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.


Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.


Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.


Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.


Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.


Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Account Questions

You can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders more easy.

Creating an account enables you to manage your orders, your personal information and your credit and gift cards.

If you’ve forgotten your password you can reset it.

We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.

Orders & Shipping

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the
email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site
and be logged in upon check out to utilize the discount code. 

Unfortunately, as a traditional e-retailer we do not support tax exemptions. We recommend purchasing through an apparel wholesaler to better meet your exemption needs.

After you’ve placed your order you will receive an Order confirmation by email. We will process your order as soon as humanly possible. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

your order has been shipped you will receive an email with a link that

you to track and trace your order. Most items will arrive 5-7 days

after purchase. We will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected

We provide free shipping. However, we do not provide free expedited shipping.

Yes! We offer expedited shipping options within checkout.

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

Clothing Shop Online currently accepts Visa, MasterCard, Discover, Apple Pay, Diners Club, Google Pay, Shop Pay, Meta Pay and American Express. We do not accept crypto currency.

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method ("standard" at checkout). 

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here. 

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Returns & Exchanges

Hopefully you love everything you have purchased, but if something does not work
out, we’re here to help! All purchases may be returned within 30 days. Please ensure that items are unworn, unwashed, and undamaged. Note: All items
must be returned with any original packaging, including any tags the item came with.


Please see below for exceptions & rules:

* worn items. washed items, or items damaged by customer will not be accepted for return.

* Original tags (if applicable) must be attached & intact.

* If you feel you have received a defective or damaged item, please contact us within 3 business day of the delivery date.

* Final sale items will not be accepted for return. Final items meet one of the following criteria:

- Intimates, Jewelry, and all other items under "Accessories"

- All sale items are final

- Customized and personalized items

- Please note: Items will ve shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

We ask that if you wish to return
an item purchased that you return the item using the same packaging that it was delivered with. All returns are subject to evaluation by Sincerely Roses & Chains staff.

When mailing a return:

* Please ensure your items are securely packaged! We are not responsibile for items that are losts or damaged during their return to our warehouse!

* Please provide either the original receipt or include a piece of paper with your name and order number on the package.

* Send returns to the address on the return label

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.

We are so sorry to hear that your order arrived in less than pristine condition! Please contact customer service to receive a return label and a refund. The item must be returned within 30 days of purchase.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.